Payments & Transfers Overview
You can access the Payments & Transfers page from the left-hand menu.
This page allows you to track and manage all payments related to your WorkCover claimants in Avaana. It includes your payment history, both pending and paid invoices, upcoming payouts, and reporting tools.
What You Can Do on This Page
From the Payments & Transfers page, you can:
View automatically generated invoices (these appear here as soon as they are created)
Track all payments (pending and paid)
View upcoming payouts
Download individual invoices
Export bulk payment data for reporting and reconciliation
Summary Totals
At the top of the page, you will see three key figures:
Total Invoiced
The total amount invoiced across all claimants you have seen since the beginning. This includes both pending and paid invoices and updates in real time.
Total Pending
The total amount of invoices that have not yet been paid.
Total Paid
The total amount that has been successfully processed and paid to you.
Filters
You can use filters to refine the information shown:
All Status: Filter by Paid or Pending invoices
All Services: Filter by service type (e.g. Physiotherapy, Psychology)
All Claimants: View invoices for specific claimants
Date Range: Select a specific time period for payments
These filters help you quickly locate specific invoices or payment details.
Exporting Data
On the right side of the filters, you will find an Export button.
This allows you to download an Excel file based on your selected filters.
The export includes:
WorkCover Claim number
Invoice number
Appointment number
Service code
Service name
Category (e.g. Physiotherapy, Psychology)
Treating practitioner name
Appointment date and time
Appointment duration
Attendance status (e.g. completed)
Amount to be paid
Payment status (pending or paid)
Payment date and time
Invoice List
As you scroll down the page, you will see a full list of generated invoices. These may include:
Consultation invoices
Invoices for Cost Recovery services (e.g. report writing, incidental expenses, case conferences)
First AHTR form submission
Each entry displays:
Month it was generated
Invoice number
Invoice date
Claimant’s WorkCover claim number
Claimant name
Invoice amount
Payment status
Viewing and Downloading an Invoice
To view more details:
Click the invoice number in green
A detailed invoice view will open
Select Download Invoice at the bottom to save a PDF copy to your device