Steps
Go to Avaana (avaana.com.au). Navigate to Provider Log In, then enter your registered email address and password to access your account.
Go to Bookings > Workcover Bookings from the left-hand menu.
Select the claimant’s name and the relevant booking.
⚠️ The appointment must be marked as Attended first.
In the pop-up window, click Add Case Note.
Complete all required fields (*), including the Estimated Return to Work Date.
⚠️ Worried about not knowing the exact return-to-work date? You can update it when you submit future case notes. If you need to explain the reasoning behind the expected date, please provide specific details in the Other Comments section above.
Click Continue to finalise the case note.
Choose a follow-up option:
Needs to be booked – if another appointment is required
No subsequent booking needed – if a follow-up is not yet scheduled
Select a reason or enter one under Other
Click Submit on the bottom-right corner.
After Submission
A copy of the completed case notes will be sent to the email address in your practitioner profile.
Notes
Case notes are automatically saved as a draft before submission, so your work is not lost at any time.
You must mark the appointment as Attended before adding case notes.