Claimant Booking Permissions
Claimants are only able to self-book their initial appointment and select an available time through their booking portal.
At this time, claimants cannot self-service any changes to existing appointments, including:
Booking follow-up appointments
Rescheduling appointments
Cancelling subsequent appointments
For any of the above requests, the claimant must contact your business directly so your team can make the changes on their behalf.
If you need to contact the claimant, please refer to the article below for guidance.
What Your Team Can Do
Users within your Avaana account can:
Create follow-up appointments
Reschedule existing bookings
Cancel appointments
Assign or change practitioners with claimant permission