Steps
Go to Avaana (avaana.com.au). Navigate to Provider Log In, then enter your registered email address and password to access your account.
Go to Bookings > Workcover Bookings from the left-hand menu.
Click Add Booking in the top right hand corner.
Follow the prompts and enter the booking details:
Patient name
Modality
Claim number
Practitioner name
Service
Under Service, select the appropriate service from the dropdown list. Make sure you select the service that matches the claimant’s current treatment approval.
Select the appointment date and start time, then select Add Booking at the bottom of the screen.
The new booking will then be added to the Workcover Bookings page under the new selected service type.
When Should You Switch Services?
You may need to switch the service type when a claimant’s approved sessions or treatment requirements change during their course of treatment.
For example, a claimant may initially be treated under Consultation A, but following further approval or direction from the case manager, treatment may need to continue under Consultation B or Consultation C.
In these situations, create the new booking using the approved service type so that future appointments are recorded and invoiced against the correct service.
💡Tip: If you are unsure which service type should be used, confirm the approved service with the claimant’s case manager before creating the booking.