Editing an existing workflow
If you need to update a workflow that's already live — for example, to change how Besty responds to a guest availability inquiry — follow these steps:
Go to app.getbesty.ai/teachBesty and navigate to the Workflows section.
Find the active workflow you want to edit.
Make your changes (e.g., update the response text, adjust conditions).
Save and confirm the workflow remains enabled.
Changes take effect immediately for new messages — they won't retroactively affect conversations already in progress.
Using workflow templates
Besty provides pre-built workflow templates based on what's working well across other accounts. To browse and enable them:
Browse available templates (e.g., guest availability response, pet policy, check-in instructions).
Click Enable on any template to activate it for your account.
Example: fixing an availability response
If Besty is telling guests you have no availability when you simply don't accept bookings more than a year out, edit the "Guest calendar availability inquiry" workflow to add that context. A good instruction would be: "We do accept bookings within the next 12 months. If a guest asks about dates further out, let them know we don't book that far in advance but to check back closer to their travel dates."
Controlling which fields from your PMS Besty uses
If your PMS (e.g., Guesty) has internal fields you don't want Besty to reference, contact your support channel. The Besty team can configure which data fields are included or excluded from Besty's knowledge base on a per-account basis.