Besty's damage waiver feature lets guests choose between a small waiver fee or a card hold for coverage. You can set custom pricing per listing type, make it required or optional, and automate delivery via your PMS.

When inserting a damage waiver link into your automated messages in Guesty (or your PMS), always use the Besty variable — not a copied link from a previous guest:

Each damage waiver link is unique per reservation. If you paste a static link from a prior guest into a Guesty template, it will point to the wrong reservation and will not work for new guests.

You can view damage waiver status directly in your Besty dashboard. If a guest completed the waiver but Besty shows it as incomplete, it may be because the guest used an alternate payment method (e.g., Airbnb's "Send Money" feature instead of the waiver form). Check your Stripe account for confirmation.

If an automated message failed to include the link, you can send it manually from the Besty inbox using the variable:

After a guest pays the damage waiver, receipts are generated via Stripe. To send a receipt, locate the transaction in your Stripe account and use Stripe's built-in receipt email feature. Note: the receipt will be sent from whichever email address is configured on your Stripe account.