How rental agreements work in Besty
Besty can send guests a rental agreement link automatically after booking. The link is generated per reservation and can be inserted into your automated messages using the variable:
{{besty_rental_agreement}}Guests must complete and sign the agreement before certain actions are triggered — most commonly, the release of their access codes.
When are access codes sent?
By default, access codes for smart lock properties are sent at noon on the check-in day, but only after the guest has signed the rental agreement. If a guest signs the agreement after noon on their check-in day, codes are sent immediately upon signing.
Important: If a guest signs late (e.g., after the scheduled noon send time), make sure your workflow is configured to trigger code delivery on agreement completion — not just at noon. Without this, guests who sign late may not receive their codes automatically.
Guest didn't receive their access code
If a guest reports not receiving their code:
Check whether they have signed the rental agreement. Codes will not be sent until signing is complete.
Confirm the workflow is enabled (not in draft mode).
Check the smart lock integration in Besty to verify the code was generated and the lock is online.
If everything looks correct but the code wasn't sent, contact your support channel with the guest name and reservation details.
Booking confirmation sent before agreement is signed
If your automated booking confirmation message fires before the guest signs the rental agreement, check your journey triggers. The confirmation message should ideally be sent on booking, but any messages containing access codes or detailed check-in instructions should be gated on agreement completion.