Go to Settings, then My Account. This is the tab Settings opens on, and everything here is per person rather than per account.

That is the single most useful thing to know about this page. An admin changing their own notification settings does not change them for anyone else. If a team member is not getting notified, they have to open their own My Account. Nobody can fix it for them from an admin seat.

Name, Email, Phone and Role sit at the top. Role is the preset assigned to you in User Management, so it is shown here rather than edited here.

A single checkbox, Share this device location with Besty, with helper text that spells out exactly what turning it off costs: "When off, you will not appear on the map, will not be used for task assignment by distance, and will not trigger geofencing. Besty will not ask for your location again."

Three consequences, not one. You vanish from the Map, you stop being eligible for distance-based task assignment, and geofencing stops applying to you. For field staff that is a meaningful loss, so it is worth enabling deliberately rather than dismissing the prompt.

The final sentence matters too. Once declined, Besty does not ask again, so someone can be invisible for months without noticing. Only that person can switch it back on.

A grid of Push, Email and SMS checkboxes against two events: A guest sends a new message, and A message is escalated. The block has its own Save.

For most people, notifying on every new guest message is too much volume and notifying on escalation is the useful signal. Escalation is what Besty raises when it cannot handle something confidently, so it is the event that actually needs a human.

A Copilot Notifications block follows the same pattern below.

Ticking Push does nothing on its own. Each person also needs the Besty mobile app installed on their phone. It is distributed by visiting app.getbesty.ai/mobile on the device itself rather than through an app store.

If someone says push notifications are not working, check they have the app before checking anything else.

Reach out via chat or at support@getbesty.ai.