Map, under Insights in the sidebar, is a geographic view of your listings, your guests and your team on one screen. It is useful for assigning work by proximity, for seeing where staff actually are during a turnover day, and for getting oriented on a portfolio spread across an area.

There is a single search box, Search listings, guests, or team, so one field covers all three. Markers cluster at low zoom with a count per cluster and separate out as you zoom in, which keeps a dense market readable.

This is the most common question about the Map, and it has two entirely separate causes. Check both, because fixing one does nothing if the other is the real problem.

1. That person has not shared their location. Each team member controls this themselves under Settings, then My Account, with a checkbox reading Share this device location with Besty. The helper text there is explicit about what switching it off does: "When off, you will not appear on the map, will not be used for task assignment by distance, and will not trigger geofencing. Besty will not ask for your location again."

Note the last sentence. Once someone declines, they are not prompted again, so a person can be invisible on the map for months without realising it. Only they can turn it back on. An admin cannot do it for them.

Note also that this setting does more than the map. It also governs whether that person can be assigned work by distance and whether geofencing applies to them, so it is worth turning on for field staff regardless of whether anyone looks at the map.

2. You do not have permission to see the page. Access to the Map is gated by the Access Map Page grant in User Permissions, under Settings, then User Management. If the page itself is missing or empty for you rather than for one particular colleague, this is the more likely cause.

So: if one person is missing from a map you can otherwise see, it is their location setting. If you cannot see the map at all, it is your permission.

Reach out via chat or at support@getbesty.ai.