How Upsells Work
Besty's Early Check-In (ECI) and Late Check-Out (LCO) upsells automatically offer guests the option to check in early or check out late for a fee. The pricing is based on the settings you've configured for each listing.
Where to Find Upsell Settings
Your upsell settings can be found under Settings → AI Messaging in your Besty dashboard. Here you can set the pricing and availability for ECI and LCO offers on each listing.
Viewing Completed Upsell Purchases
To see a list of upsell purchases guests have made:
Go to the ROI tab in your Besty dashboard
Look under the Completed section
Wrong Pricing Was Shown to a Guest
If a guest received an upsell offer with incorrect pricing, contact our team right away via chat or at support@getbesty.ai with the guest's name. We'll investigate and can correct the pricing or adjust the transaction as needed.
Upsell Messages Not Appearing
If your ECI or LCO offers aren't being sent to guests, check:
That upsells are enabled in Settings → AI Messaging
That pricing is set for the relevant listing
That Autopilot is active for those listings
If everything looks correct but offers still aren't going out, contact our team for assistance.