Upsells & Revenue
Booking Booster, early check-in and late check-out, damage waivers and upsell payments.
By Sam1 author17 articles
Booking Booster & Inquiry Winback
Selling extra nights and winning back guests who did not book.
- How does the Booking Booster upsell work?Booking Booster sells extra nights at a discount. Bookend versus orphan nights, the send-timing rules, and how the base nightly rate is calculated.
- Are taxes and fees automatically applied to the Booking Booster feature?Does the booking booster incur additional taxes and fees?
- Can I filter which guests receive Booking Booster offers?Utilizing the Booking Booster feature.
- What is inquiry winback?What inquiry winback has to offer
- Does Besty send a second inquiry winback if the first offer gets a negative response?How inquiry winback responds
Early Check-In & Late Check-Out
Configuring, pricing and troubleshooting the arrival and departure upsells.
- How do I configure the Early Check-In and Late Check-Out upsells?Scope, acceptance windows, exceptions, the night-blocking rules and pricing for early check-in and late check-out, plus the independent Save buttons that lose people's work.
- Late check-out: what is different from early check-inLate check-out shares its settings with early check-in, but two things read differently: the night the blocking decision applies to, and why the acceptance window is the setting to change…
- Early Check-In and Late Checkout: Pre-Reservation via the Guest PortalHow guests can pre-reserve early check-in and late checkout add-ons, when offers are sent, and how monthly bookings should be configured.
Damage Waiver
Setting up damage waivers and how holds and refunds behave.
- Setting Up the Damage WaiverHow to configure damage waivers in Besty and use the correct variable in your automated Guesty messages.
- Damage Waiver FAQs: Holds, Refunds, and Double ChargesThe two damage waiver modes, how card holds and re-authorization work, why a guest may think they were charged twice, and the Apple Pay limitation to know about.
Upsells Portal, Pricing & Payments
The guest-facing portal, how amounts are calculated, and where the money lands.
- I sold an upsell but I cannot find the payment in StripeBesty upsell payments do not appear in your main Stripe account. They land in a connected sub-account, usually named after your business, and this is where to find the balance…
- What is the Upsells Portal?The Upsells Portal is the guest-facing page where offers are booked. Branding controls on the left, a live preview of exactly what your guest sees on the right.
Upsell Troubleshooting
Reversing an upsell, wrong amounts and stalled conversations.
- How to Reverse or Cancel an UpsellStep-by-step guide for removing an unwanted upsell from a guest reservation and the ROI dashboard.
- Why Is My Upsell Amount Incorrect?Understanding upsell pricing discrepancies, tax configuration, and what to do when the amount doesn't match what was offered.
- Why Did Besty Stop Responding to a Guest Mid-Upsell?What to do when Besty offers a late checkout or extra night but then stops responding after the guest follows up.
- Troubleshooting Early Check-In and Late Check-Out UpsellsLearn what to do if guests are seeing wrong pricing or upsell messages aren't appearing correctly.