Upsell Troubleshooting

Reversing an upsell, wrong amounts and stalled conversations.

By Sam1 author4 articles

How to Reverse or Cancel an UpsellStep-by-step guide for removing an unwanted upsell from a guest reservation and the ROI dashboard.
Why Is My Upsell Amount Incorrect?Understanding upsell pricing discrepancies, tax configuration, and what to do when the amount doesn't match what was offered.
Why Did Besty Stop Responding to a Guest Mid-Upsell?What to do when Besty offers a late checkout or extra night but then stops responding after the guest follows up.
Troubleshooting Early Check-In and Late Check-Out UpsellsLearn what to do if guests are seeing wrong pricing or upsell messages aren't appearing correctly.