Skip to main content

I don’t have Internet in the parcel connect App

Written by Support

If you have no internet connection, here are the steps you should follow:

  1. Sometimes the internet connection can be weak or not accessible inside the depot. If you are still inside the depot, move to an area outside where the connection is stronger and try again.

  2. If the issue still persists, remove the SIM card and insert it again. Make sure the SIM card is placed in the correct slot.

  3. If there is still no internet after the steps above, please connect your device to a mobile hotspot or Wi-Fi and reach out to your BetterPlanner contact.

Please remember: If you are using a device provided by your GLS organization please reach out to them.

Support

For any further support you can contact us here:

Did this answer your question?