There are several reasons why the navigation doesn't start. Before contacting Bettermile Support, please make sure that:
GPS is turned on.
The device has good data connection. The connection inside some depots could be not optimal.
Only one device is logged into the tour.
If the issue still persists, you should message us from your App.
More often than not, one address is faulty and the app cannot calculate the route/sequence. The Bettermile Support can see the underlying error with the faulty address and will inform you about it.
This address then needs to be manually ticked off.
Info: If there are multiple faulty addresses, you need to message us through the app several times, as we can only see one faulty address at a time.
Support
For any further support you can message us in the app
Accessibility Mo-Fr 7-18 Hrs