When you're on the road, sometimes it turns out that the location or the address itself isn't correct. Bettermile offers features to correct this.
Address errors
On the main screen, in the Jobs option, you can find a list of addresses to check or correct.
Addresses for correction
These addresses are missing from the sequence. Until an address is corrected, it will not appear in the sequence.
2. Addresses to check
These are the addresses that need to be checked again, e.g. missing house number.
The address is already taken into account in the sequence, but due to a missing entry number the location is not accurate.
PS: All shipments must be scanned and transferred! This reduces the number of address errors
By clicking on "Modify Address", you will have an input box dedicated to correcting/editing addresses.
Note that to save the address change, the result of the automatic suggestions should not be selected.
Below is the original address that was provided by the recipient, which you can use for comparison if the address cannot be properly geocoded.
Location correction
Depending on the situation, drivers can choose to edit the address or correct it to their current location. If there are large deviations from the previous pin, we will check your new entry.
1. Editing the address location
The address location shown on the map can also be changed in the edit menu. Simply click on "Edit Position" and drag the pin to the correct point on the map. The new PIN location is valid immediately and will be saved for future reference.
2. Adjust the location to the current position
As soon as you click on the location pin, you inform us that your current waypoint is at your current position.
This only works if the specified address is also correct - otherwise, please correct the address first.
Also check out our e-learning materials for address correction:
Support
For any further support you can message us in the app
Accessibility Mo-Fr 7-18 Hrs