Payment FAQ
How long does it take for a customer payment to appear?
After a customer completes a payment, the transaction should appear on the Beventi order and in your connected business payment-provider account.
Please note: your payment provider may create a specific Beventi profile in your account that you will need to navigate to in order to view your transactions.
If you cannot find it after 48 hours, contact Beventi support with the order number and the expected payment amount. Do not send card, bank account, or login details.
Do I need to withdraw payments from Beventi?
No. Beventi does not hold your customer payments for manual withdrawal. Payments are processed through the payment provider account connected to your seller account, such as Stripe or PayPal.
Your provider's payout timing and account balance may differ from the time the transaction first appears.
Where can I find a transaction?
Open the order in your Seller Dashboard.
Select Transactions.
Find the payment and its transaction ID.
Use the available link to open the transaction in your connected business account.
Make sure you are signed in to the same business payment-provider account connected to Beventi.
How do deposits and installments appear?
Each completed deposit or installment is recorded as a separate transaction for the order. Use Transactions to reconcile the individual payments, then use the payment-plan section to check the amount paid, amount owed, and remaining schedule.
A scheduled payment is not the same as a completed transaction. Confirm that the payment is marked as paid before treating the balance as settled.