You can see exactly where every Bookvault order is, from payment to the day it ships. Your reader sees a simpler version: their order waits as pending, then they get an "on its way" email with tracking, in your name.
Where to see your Bookvault orders
Open your profile menu, choose Integrations, press Manage on the Bookvault card, then go to Orders. Four tiles sit at the top:
Needs you: orders that have stopped and need a decision from you.
Ready to send: paid orders waiting for you to press Send, or scheduled to go.
In progress: orders on their way through Bookvault.
Shipped: orders Bookvault has posted.
Beside them, All orders lists every order that has gone to Bookvault or been tried, including withdrawn ones. Activity shows what happened, newest first, and every row has its own History. Press Refresh to see the latest updates.
What each status means
Before an order goes, the order's Fulfillment card shows Not sent, Scheduled or Held by you. After that:
Checking: Beventi is checking the order and getting Bookvault's price.
Sending: Beventi is handing the order to Bookvault.
With the printer: Bookvault has accepted the order.
Printing: Bookvault has started on it.
Partly shipped: part of the order has been posted.
Shipped: Bookvault has posted it.
Withdrawn: the order was stopped, by you or after a refund or cancellation.
If an order stops, it moves to Needs you as Cost to approve, Needs funds, Needs a look, Cannot deliver or Could not send, with what to do. See "Fix a Bookvault order that needs you".
Check one order
Open the order from your Orders page and go to its Shipping tab.
Look at the Fulfillment card. It shows the status and a plain note, such as "Bookvault prints and ships this parcel, so it needs no shipping label."
Open History at the bottom of the card to see each step by day, for example "Bookvault started on it." and "Bookvault shipped it."
If an order has more than one shipment, the tabs say who ships each one, such as You ship and Bookvault. Hover over the small mark beside the name to see "Fulfilled by Bookvault".
On an order form's Shipping tab, each order shows With Bookvault, Held at Bookvault or Sent by Bookvault. If you export the tab with Export CSV (in the more menu), the last column, Fulfilled by, shows Bookvault for every parcel it's printing or has shipped.
Find the tracking number
When Bookvault ships, the order's row in Shipped shows the date, the delivery service and the tracking number (a link when Bookvault gives one). With no number, the row reads "Tracking is on the order." On the order, tracking sits with the shipping address. Until then you'll see "Bookvault adds tracking when it ships."
If a shipped order has no tracking number, check Shipping speed in Bookvault > Settings. Cheapest may not include tracking, while Cheapest tracked and Tracked are tracked services. New connections start on Cheapest tracked, and a change only applies to new orders.
What your reader sees
Your reader never sees Bookvault's name. Everything comes from you.
While Bookvault prepares and prints the order, the reader's order page shows the shipment as Pending with "Awaiting tracking".
When Bookvault ships, the reader gets the "Your order is on its way!" email with the carrier and tracking, and a Track your package button when there's a tracking link. If they reply, the email comes to you.
If their order arrives in more than one package, they get an email as each one ships.
Readers don't get an email while their book is printing, so your Orders page is the place to check how far it's got.
FAQ
Will I get an email when Bookvault ships an order?
No. Your reader gets the shipping email, and the order moves to Shipped on your Orders page. You'll only get emails about orders that need you.
My reader says their order still says pending. Is something wrong?
Probably not. The reader's order shows as pending until Bookvault posts it. Check the status on your Orders page or in the order's History. If an order goes quiet at Bookvault for a while, we'll email you.
Can my assistant track Bookvault orders?
Yes. Assistants can open an order and see its status and History. The Bookvault Orders page and its buttons are for the account owner and Admins. Team members with other roles don't see that page.
Can I add tracking or mark a Bookvault order shipped myself?
Not while Bookvault has it. Bookvault marks the parcel shipped and adds the tracking when it posts it. To take an order back, see "Change, withdraw or ship a Bookvault order yourself".