September 29, 2025: FrontDoor full migration to Bonterra Nonprofit Hub
We’re excited to announce a major milestone—we’ve fully migrated nonprofit organizations and their users from FrontDoor to the Bonterra Nonprofit Hub.
This migration marks a meaningful shift in how nonprofits access and manage their FrontDoor-related workflows. Nonprofits now start in the Bonterra Nonprofit Hub, where they can manage their organization profile, including payment preferences and user access, then seamlessly continue into FrontDoor to complete gift confirmations, access funder portals, and handle grant-related tasks. All legacy FrontDoor features remain intact and are accessible via secure single sign-on (SSO) links once the user is logged into the Nonprofit Hub.
Access to FrontDoor from the Nonprofit Hub:
Access to the Nonprofit Hub from FrontDoor:
New nonprofit experience
Nonprofits that previously used FrontDoor now:
Log in through the Bonterra Nonprofit Hub at https://connect.bonterra.network using the same login credentials (email and password) used to access FrontDoor
Land in the Nonprofit Hub instead of the legacy FrontDoor portal
Use a new login system (Auth0) that provides secure, single sign-on (SSO)
Manage their organization’s profile and user list within the Nonprofit Hub (if they are an organization owner)
View and update their individual user profile within the Nonprofit Hub
Use embedded SSO links to access FrontDoor
New users who previously would have registered through FrontDoor are now onboarded through the Nonprofit Hub using an EIN-based verification process.
Unchanged elements of the nonprofit experience
The following activities are still completed in FrontDoor and are launched from the Nonprofit Hub using secure single sign-on (SSO):
Submitting gift confirmations
Accessing funder portals
Viewing payment records and history
The following processes have not been changed:
ACH verification and payee setup still use LSEG Bank Account Verification Solutions (formerly, GIACT Systems)
Organizational data syncing to your systems remains uninterrupted
Helpful resources and next steps
Nonprofits needing assistance with updating their record in FrontDoor, transferring account ownership, verifying or updating banking details, navigating between FrontDoor and the Nonprofit Hub, or any other guidance can contact support: Click the question mark icon in the bottom right corner to open the Resource Center, select “Contact Support,” then choose “Send us a message.”
The in-app AI-assisted chat will help with common questions related to the Nonprofit Hub. This feature offers immediate assistance and can escalate inquiries to human support when needed.
No direct action is needed from you or your nonprofit partners.
To support clear communication directly with nonprofits about the new process, we’ve developed the following two informative articles. We recommend that customers review these resources and share them with their nonprofit partners as needed.
Learn more about the FrontDoor migration to Bonterra’s Nonprofit Hub by visiting the What is the FrontDoor Migration to Bonterra’s Nonprofit Hub? article. Dive deeper by reviewing the FrontDoor Migration to Bonterra’s Nonprofit Hub – FAQs.
Enhancements to the Bonterra Nonprofit Hub are ongoing, with upcoming features that include expanded grant workflow integration, advanced nonprofit eligibility tools, and increased configurability and transparency for funders.