Verified users access FrontDoor through the Bonterra Nonprofit Hub to confirm donations and hours for matching from Corporate Social Responsibility (CSR) funders using the CyberGrants platform to administer their programs. While organization registration and profile management occur in the Nonprofit Hub, gift confirmations remain within FrontDoor.
Only Verified Owners can access and view the Donation Console within FrontDoor. Secondary Users can still confirm donations or volunteer hours, but must do so through the company portal, either by logging in externally or by toggling to the company portal from their FrontDoor access through the Nonprofit Hub.
Upon logging in, if you do not see the FrontDoor link in the left-hand navigation of the Nonprofit Hub, you may need to claim your organization first.
Once you are registered to access your organization’s account as a Verified Owner, the following steps will guide you through navigating the Donation Console in FrontDoor to confirm donations or hours for matching.
Step 1: Access the Nonprofit Hub
Navigate to the Nonprofit Hub at https://connect.bonterra.network/.
Sign in using your credentials. Only nonprofit administrators of at least one organization in the Nonprofit Hub can access FrontDoor tools.
Step 2: Open FrontDoor
From the left-hand navigation menu in the Nonprofit Hub, select FrontDoor.
This launches FrontDoor through secure single sign-on (SSO). Once inside FrontDoor, you can access the Donation Console.
If you do not see the FrontDoor link, confirm that your organization has been claimed and that you have appropriate access.
Step 3: Navigate to the Donation Console
Within FrontDoor, select Donations from the sidebar navigation.
This opens the Donation Console, which provides a centralized view of pending gift confirmations from multiple CyberGrants customers.
The Donation Console enables you to:
View, filter, and sort through gifts requiring confirmation
Confirm gifts according to each funder’s requirements
Step 4: Review gifts that require confirmation
Gifts that require confirmation appear automatically in the Donation Console. You do not need to perform a search to view gifts awaiting your action.
If needed, use the available filters to narrow your results. You can filter by:
Donation ID
Donation Type (Money or Hours)
Company Name (select from the dropdown field or search within the list)
Identify the gift(s) you want to confirm from the list.
Step 5: Expand the gift to view request details
Select Expand next to the gift to view the full request details.
Review the request information before proceeding.
Step 6: Select the organization for the donation
Click Confirm, and you will be prompted to choose the appropriate Nonprofit Hub organization you are associated with for the donation.
Select the organization from the list displayed. Then select Save to continue.
Step 7: Complete required confirmation questions
After selecting the organization, you will be directed to the funder’s confirmation questions.
Each matching gift or volunteer grant listed on the Donations console contains questions from the CSR funder that must be completed before the donation or hours can be confirmed.
Complete all required questions accurately.
When finished, submit your response. The request will be removed from the Pending confirmations list, and the gift status will be updated according to the funder’s process.
For questions about the status of a request, program guidelines, or other program-specific details, contact the funder's program support directly.
Additional considerations
Only authorized Nonprofit Hub users associated with the organization’s account linked to the request can confirm gifts.
Organization profile, users, and banking information are managed in the Nonprofit Hub by Verified Owners.
Disbursement reporting and payment history remain accessible through FrontDoor tools.
If you need further assistance navigating the Nonprofit Hub or FrontDoor, reach out for support through the Resource Center.