How to get here
In the left menu, click Overview.
Navigate to the Membership insights section.
Find the Distribution tab on the page.
You now see the Drop-in distribution chart.
You are now on the Drop-in distribution screen.
Step-by-step guide
Set your filters
Before looking at the chart, make sure the filters are configured. These filters are shared across the Insights page and control which data is shown. From date (required): The start date of the period you want to analyse. To date (required): The end date of the period you want to analyse. Membership type IDs (optional): Select specific types to narrow the results — leave blank to include all drop-in types. Minimum membership duration in days (optional): Only include memberships that lasted at least this many days — useful for filtering out very short trial periods. The chart updates automatically when you change a filter.
Select a segment
By default, the chart shows all drop-in visits combined. Look for the segment button in the top right corner of the card — it shows the currently selected segment (e.g. "All"). Click the button to open a dropdown with three options: All — combined drop-in visits with no breakdown, one bar per month. Gender — separate bars for each gender so you can compare usage between groups. Age — separate bars for each age group so you can see which ages use drop-in the most. When you select a segment, the dropdown closes and the chart reloads with the new breakdown.
Read the chart
Each chart is a bar chart with vertical columns. The X-axis shows months in "MMM yyyy" format (e.g. "Jan 2026"). The Y-axis shows the number of drop-in visits — large numbers are abbreviated (e.g. 1,000 becomes "1k"). If you selected the Gender or Age segment, you will see multiple charts — one per group — stacked vertically, each with its own title (e.g. "Male", "Female", or an age range). A legend in the top right of each chart tells you what each colour represents. Charts are sorted alphabetically by group name.
Check the info tooltip
Next to the segment button there is an info icon (ℹ). Hover over it to see a reminder that all drop-in membership types are included, but guest and staff memberships are not included.
Switch your centre (if needed)
The chart always shows data for the currently selected centre in the dashboard. To see a different location, use the centre selector in the top navigation bar. The chart reloads automatically when you switch centre.
Do you need help?
Contact support and include information about:
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