What This Screen Does
This screen shows you a bar chart of drop-in memberships over time. Think of it like a simple graph that tells you how many people were using short-term (drop-in) memberships each month during a time period you choose. It helps you understand trends — are drop-in visits going up, going down, or staying flat?
How to Get There
Open the dashboard.
In the left-hand menu, click Insights.
Navigate to the Membership section within Insights.
You will see the Drop-in Memberships card on the page.
Step-by-Step Guide
1. Select a Date Range
At the top of the Insights page you will find date filters.
Pick a From Date and a To Date to define the time period you want to examine.
The chart will update automatically to show data for the selected range.
Filter | Required | What to Enter |
From Date | Yes | The start date of the period you want to look at. |
To Date | Yes | The end date of the period you want to look at. |
2. Filter by Membership Type (optional)
If available, use the Membership Type filter to narrow the chart to specific drop-in membership types.
Leave it empty to see all drop-in membership types combined.
Filter | Required | What to Enter |
Membership Types | No | Select one or more membership types to filter by. Leave empty for all. |
3. Set Minimum Membership Length (optional)
You may see a filter for Minimum Length of Membership in Days.
Use this to exclude very short memberships from the chart (for example, only show memberships that lasted at least 7 days).
Filter | Required | What to Enter |
Minimum Length of Membership (days) | No | A number representing the shortest membership duration you want to include. |
4. Select a Gym / Location
The chart is tied to the gym you currently have selected in the global gym selector (usually in the top bar of the dashboard).
To view data for a different location, switch the selected gym using the global gym picker.
The chart will reload automatically when you change the gym.
5. Read the Chart
The horizontal axis (bottom) shows months in the format “MMM yyyy” (e.g. “Jan 2026”).
The vertical axis (left side) shows the number of drop-in memberships.
Each bar represents the highest number of concurrent drop-in memberships for that month.
Hover over a bar to see the exact number.
6. Understand the Tooltip
In the top-right corner of the card there is a small info icon (ℹ).
Hover over it or click it to see a tooltip that explains:
The graph shows the highest number of concurrent drop-in memberships for the selected period.
Guests and staff memberships are not included in the graph.
What Happens Behind the Scenes
You set the date range, filters, and gym
|
v
The screen detects that a filter changed
|
v
Loading spinner appears on the chart
|
v
API call: getActiveDropInMemberships({ fromDate, toDate, membershipTypeIds, minimumLengthOfMembershipInDays })
|
v
Server returns a series of data points (one per month, each with a peak count)
|
v
The chart renders bars for each month
|
v
Loading spinner disappears
|
v
If all values are zero, the chart shows an empty state
Troubleshooting
“The chart is empty and shows no bars”
This means there were no drop-in memberships during the selected time period, or the peak count was zero for every month.
Try expanding the date range to cover a longer period.
Make sure you have the correct gym selected — a different location may have no drop-in activity.
If you are using the membership type filter, try clearing it to include all types.
“The chart is stuck on loading and never shows data”
Check your internet connection. The chart needs to fetch data from the server.
Try refreshing the page.
Make sure you have a gym selected in the global gym picker. The chart will not load without one.
If the problem persists, the server may be experiencing issues — contact support.
“I changed the date range but the chart did not update”
The chart updates automatically when filters change. Give it a moment to reload.
If it still shows old data, try refreshing the page.
Make sure both the From Date and To Date are set. Both are needed for the chart to load new data.
“The numbers seem too low — I expected more drop-in memberships”
Remember that guests and staff memberships are not included. The chart only counts drop-in memberships from regular members.
Check whether the Minimum Length of Membership filter is set. If it is set to a high number, shorter drop-in memberships will be excluded.
Verify that the correct membership types are selected in the filter. Some memberships may not be categorized as “drop-in” in your system setup.
“I do not see the Drop-in Memberships card on the Insights page”
You may not have the right permissions to view this report. Ask your administrator to check your role.
The card appears within the Membership section of Insights. Make sure you are looking in the correct area.
Some system configurations may hide certain insight cards. Contact your administrator if you believe it should be visible.
“The month labels on the bottom of the chart are cut off or overlapping”
This can happen when the date range is very long and there are many months to display.
Try narrowing the date range so fewer months appear on the chart.
On smaller screens, the labels may overlap. Try viewing the page on a wider screen or in full-screen mode.
“I switched gyms but the chart still shows the old gym’s data”
The chart should reload automatically when you change the gym. Wait a moment for the loading to complete.
If it does not update, refresh the page after switching gyms.
Make sure the gym switch actually took effect by checking the global gym selector at the top of the dashboard.