Why does my image or logo look cropped on membership cards?
Membership cards can be displayed in different layouts, which means the same uploaded image may be cropped differently depending on the card format.
Because you can only upload one image for your memberships, the image needs to work well across all formats.
Using only a logo is generally not recommended, as logos are usually created for a specific shape and may be cropped or lose important details when displayed on different membership cards.
For the best result, use a flexible image or design that works well in both vertical and horizontal formats.
What image should I use?
We recommend using an image that:
Works well when cropped
Has important content placed in the center
Has enough space around the main subject
Does not have text or important details close to the edges
A branded background image or visual design usually works better than a logo alone.
What image size should I use?
The membership card image is automatically adapted to different layouts using cropping.
Recommended image size:
1600 × 900 pixels
This provides good quality and enough flexibility to work across different membership card formats.
How should I design the image?
The same image can appear in different formats:
Vertical cards: approximately 320 × 504 pixels
Horizontal cards: approximately 368 × 200 pixels
Because the image may be cropped, avoid placing important elements near the edges.
Best practice:
Keep logos, text, and important details in the center area
Use a background or image that can be cropped without losing important information
Avoid designs that only work in one format
Can I use the same image for all memberships?
Yes. Since only one image can be uploaded, choose an image that works well across all membership card formats.
A flexible image design will usually give a better result than using only a logo.
My image is being cropped. What can I do?
Try:
Using an image with more space around the important content
Moving logos or text closer to the center
Creating a background image instead of only uploading a logo
Using the recommended 1600 × 900 pixel format
What are the image requirements?
Maximum file size: 50 MB
Recommended image size: 1600 × 900 pixels
The 50 MB limit is a hard limit. Images larger than this cannot be uploaded.
The image still does not look correct
Try creating a version designed for membership cards with:
A centered layout
Space around important elements
A design that works in both vertical and horizontal formats
This will provide the best result across all membership card layouts.