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The cover image was not uploaded

Written by Ronny Christensen

Problem

The contingent type was saved but the cover image is not showing or was not uploaded correctly.

Possible cause

The image upload happens separately from the form submission. If the file is in the wrong format, too large, or the connection dropped during upload, the form saves but the image fails.

Solution

  1. Check that the file is a JPEG, PNG, or GIF.

  2. Make sure the file does not exceed the system's maximum file size.

  3. Remember that the image is cropped to 4:3 format — make sure your image works with that ratio.

  4. Open the edit screen again and upload the image again.

If the problem persists, contact support and include details about:

  • The file format and size of the image.

  • Any error messages you saw.

  • When the issue occurred.

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