Problem
The image did not upload when you created the class template.
Possible cause
The image format is not supported or the file is too large.
Solution
Check that the image is a JPEG, PNG or GIF.
Check that the file does not exceed 50 MB.
If the template was created but the image failed, go back to the template and edit it to upload the image again.
If the problem persists, contact support and include details about:
The file format and size of the image.
Whether the class template itself was created correctly.