Problem
The cover image does not upload, or the campaign is created without an image.
Possible cause
The image must be in JPEG, PNG or GIF format. The file may exceed the maximum file size the system allows.
Solution
Check that the image is in JPEG, PNG or GIF format.
Check that the file size is not too large.
If the campaign was created but the image failed, edit the campaign and upload the image again.
If the problem persists, contact support and include details about:
The file format and size of the image you are trying to upload.
When the issue occurred.