Problem
The Anchor renewal to the 1st of the month toggle is not shown in the Properties section.
Possible cause
This toggle is only shown for certain billing frequencies. It is hidden for frequencies such as Weekly, Every two weeks, Every three weeks, Every four weeks, One-time payment, Drop-in, and Never. If your centre already enforces renewal on the first of the month globally, the toggle will be visible but disabled (already switched on).
Solution
Check your selected billing frequency — the toggle is only shown for Monthly, Quarterly, Semi-annual, and Annual.
Switch to one of the supported frequencies if you need this feature.
If the toggle is visible but greyed out, renewal anchoring is already switched on globally for your centre — no change is needed.
If the problem persists, contact support and include details about:
Which billing frequency you have selected.
When the issue occurred.