Problem
The email template dropdowns are empty.
Possible cause
Each dropdown filters templates by type. The Welcome email dropdown only shows templates of type Welcome email, Cancellation email only type Cancellation, and Pause email only type Paused. If no templates of that type exist, the dropdown is empty.
Solution
Go to the Email templates section in the menu.
Create a template with the correct type (Welcome email, Cancellation, or Paused).
Return to this form — the template will now appear in the relevant dropdown.
If the problem persists, contact support and include details about:
Which dropdown is empty.
Whether templates of that type have been created.
When the issue occurred.