Problem
The Welcome email dropdown is empty.
Possible cause
Only email templates of the type Drop-In are shown in this dropdown. If no templates with this type exist, the dropdown is empty.
Solution
Go to the Email templates section in the menu.
Create a new template and set the type to Drop-In.
Return to the form — the template will now appear in the dropdown.
Try reloading the page if you recently created a template.
If the problem persists, contact support and include details about:
Whether email templates of type Drop-In have been created.
When the issue occurred.