Problem
The downloaded CSV file is empty or contains fewer rows than expected.
Possible cause
The export uses your currently active filters. If the filters are too restrictive — e.g. a specific date in Valid on or only one status — the export will only contain the filtered results. Browser restrictions may also prevent the download.
Solution
Reset all filters by clicking Reset before exporting.
Check that the Status filter includes all relevant statuses.
Remove any active search term.
If the file does not download at all, check that your browser allows downloads from this domain.
If the problem persists, contact support and include details about:
Which filters were active during the export.
When the issue occurred.