Skip to main content

My sign-up fee amount is incorrect

Written by Ronny Christensen

Problem

The amount in the Sign-up fee amount field looks incorrect.

Possible cause

The sign-up fee defaults to the amount configured in the chain settings. The default amount may differ from what you expected.

Solution

  1. Edit the amount directly in the field — you can freely change it for this specific drop-in type.

  2. Note: The VAT on the sign-up fee is controlled by the global default in the chain settings, not the VAT rate you select for the drop-in price itself.

  3. If you want to change the default amount for all future creations, update the chain settings.

If the problem persists, contact support and include details about:

  • The expected amount and the actual amount shown.

  • When the issue occurred.

Did this answer your question?