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I toggled Banned but the status badge did not change

Written by Ronny Christensen

Problem

You have toggled the Banned switch, but the status badge at the top right still shows the old status.

Possible cause

The badge updates live in the form based on the toggle's current position. However, the server record is not changed until you click Save Changes. If the badge does not update visually, the toggle may not have been switched correctly.

Solution

  1. Check that you have actually toggled the switch — it should visually move to its new position.

  2. Click Save Changes to save the change and update the server record.

  3. If the badge still does not update after saving, try reloading the page.

If the problem persists, contact support and include details about:

  • The member's name or email address.

  • The status shown and the status you expect.

  • When the issue occurred.

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