Problem
The Document Centre Grid View screen loads, but the grid is empty — there are no document or folder cards.
Possible cause
The current folder or location contains no documents. This may be because you are in a subfolder with no content, or because no documents have been uploaded yet.
Solution
Check the file count next to "Documents" — if it shows "0 files", the current folder is genuinely empty.
Check the URL for a ?path= parameter — you may be in a subfolder. Navigate back to the root by clicking Document Hub in the left-hand menu.
If you expect to see documents, they may have been uploaded to a different path. Ask an administrator to confirm the location.
If the problem persists, contact support and include details about:
The URL you are on (include any ?path= parameter).
When the issue occurred.