If you are experiencing issues with Danalock, you can often resolve them quickly with a few basic checks before reaching out to support.
Check these first (Troubleshooting):
Bluetooth & Power: Ensure Bluetooth is enabled on your phone and check if the lock's batteries have sufficient power.
App & Connection: Force-close and reopen the Danalock app, or try toggling your phone's Bluetooth off and on to refresh the connection.
User Permissions: Verify in the app that the user has been granted active access permissions for the correct lock and time frame.
Next Steps & Support:
If basic troubleshooting does not fix the issue, identify where the problem lies to get the right help:
Issues with Lock Setup or Configuration If you suspect the issue is related to the physical installation, calibration, or initial setup of the lock, check our detailed setup guide [insert link here].
Issues with the Danalock App If you are experiencing app crashes, account login issues, or software bugs, contact the Danalock support team directly:
Phone: +45 42 42 81 22