1. Key Features
You can:
Pause payment collection for an attendee.
Resume payment collection for an attendee.
2. Pausing a Subscription
This functionality is available within the Subscriptions Bookings section. When you pause a subscription:
The attendee remains on the register.
Payment collection is halted until you resume it.
You must provide a reason for pausing, which will be shared with the customer.
The customer will receive an email confirming the pause.
2.1 How to Pause a Subscription
Navigate to the Subscriptions Bookings section.
Select the attendee whose subscription you want to pause.
Click on Pause under the Manage options.
Enter a reason for pausing.
Confirm the action.
An email notification will be sent to the customer.
3. Resuming a Subscription
When you resume a subscription:
Payment resumes immediately upon reactivation.
Charges are pro-rated for the remaining days in the month.
The customer will not be charged if they have already paid for the current month, are in a trial period, or have a deferred subscription that hasn’t started yet.
The customer will receive an email confirming the resume.
3.1 How to Resume a Subscription
Navigate to the Subscriptions Bookings section.
Select the paused attendee.
Click on Resume under the Manage options.
Confirm the action.
An email notification will be sent to the customer.
4. Managing Paused Attendees
Paused attendees cannot be moved to another subscription.
If you need to move a paused attendee, you must first resume their subscription.
5. Additional Notes
A new Pause status will be displayed in the Bookings Page, Attendance Overview, and Registers to indicate paused attendees.
You can track the dates when payments were paused and resumed.
We value your input and are always looking for ways to improve our communication and services.
If you have any questions or feedback, please don’t hesitate to contact our CS team at support@bookpebble.co.uk or on the live chat support.