Frequently Asked Questions
How can I contact BoomTown's billing team?
Our Billing team can be reached at billing@insiderealestate.com or 800-656-1646. Please contact us if you would like to take the following actions within your account:
Update payment information and credit cards
Retrieve previous invoices
Process payments
When do I receive my first BoomTown invoice?
Your initial BoomTown invoice will be emailed to you and charged to the account you provided within 2-3 business days of signing your contract. This invoice will only include the setup fee(s). High five for kicking off BoomTown!
What do I pay after my platform is launched?
A pro-rated Licensing Fee for the remainder of the current month.
MLS Fees:
If your MLS charges a vendor setup fee, then this amount will also be charged.
If your MLS charges a monthly fee, we will prorate this for the remainder of the current month.
When do I receive my regular monthly invoice?
The month following your launch, your recurring billing will begin. BoomTown invoices on the 3rd of each month and will automatically charge the card on file.
What does my regular monthly invoice include?
Monthly License Fee
MLS Vendor Fees: (Also called MLS Data Monthly Fee) If your MLS charges BoomTown a vendor fee, this will be passed on to you.
Additional BoomTown Products and Services (Eg. Seller Lead Suite, Paid Training Sessions, Etc.)
Paid Advertising: If you are running Paid Advertising through BoomTown then you will be charged for any spend which occurred in the previous month in addition to any applicable management fees.
How can I retrieve previous invoices?
Invoices are automatically emailed at the beginning of each month. However, if you have not recieved your invoice, please contact us at billing@insiderealestate.com or 800-656-1646.
How do I make changes or pause my advertising budget?
To change your advertising budget in any way, please reach out to your Onboarding Specialist if you are new to BoomTown and still are in the Onboarding phase. If you are not assigned to an Onboarding Specialist, please reach out to our Digital Strategy Team via DigitalStrategy@boomtownroi.com.
So, what is this Paid Advertising Deposit all about?
The Advertising Deposit is something billed when you run advertising through BoomTown. The advertising deposit allows us to guarantee that your ads can stay online throughout the month, even if one of your contributing vendors doesn’t pay a portion of your advertising bill or if your card is compromised. Should you lower your ad budget at any time, this deposit will not be refunded. However, this deposit is refunded in the event of cancellation of all BoomTown services.
What the heck is the “Advertising Management Fee?” And how is it calculated?
The Advertising Management Fee is charged for the continuous work our Paid Advertising teams do on a daily basis to optimize your advertising budget. This fee is calculated based on 15% of the amount your campaign spent the previous month.
How do I update my payment information?
To update your payment information, please contact us at billing@insiderealestate.com or 800-656-1646!
What forms of payment does BoomTown accept?
BoomTown accepts all major credit cards, as well as ACH payments. ACH payments pull directly from a checking account, for that reason we do not accept paper checks as a form of payment. We’re working on accepting coffee beans, compliments, and donuts as alternative forms of pay. We’ll keep you updated on those.
[Danger Zone] How can I cancel a BoomTown product or service?
In order to cancel billing of a product or service, please reach out first to Client Engagement. They will send you the necessary documents to initiate any cancellation process. Once these documents are completed the Client Engagement team will notify the Billing Team and we will automatically cancel billing of this product or service. You can email them at engagement@boomtownroi.com. If you are a Lender wishing to cancel contributions please reach out to billing@boomtownroi.com.
Contributor Billing FAQs
