The appointment conflicts flyout warns you, while you create an appointment, about existing appointments that might conflict with it.
When it appears
When a Root/LSC Admin, Requestor Admin, or Requestor creates an appointment that may conflict with an existing one, the Appointment Conflicts sidebar appears on the right and lists every existing appointment with an identified conflict. You can also select Find Conflicts to check, and you’ll see No Conflicts found when there are none. Each conflicting appointment shows its Start Time, Account, Requestor, Consumer, and Location.
What triggers a conflict
Five fields are considered when detecting a conflict:
Account
Requestor
Location
Date/Time
Consumer
Each field is taken into account, but only certain combinations of overlapping fields trigger the notification. The flyout appears when any of these combinations overlap:
same date/time, requestor, and account
same location, date/time, requestor, and account
same consumer, date/time, and account
same consumer, date/time, requestor, and account
same consumer, location, date/time, and account
same consumer, location, date/time, requestor, and account
Note: It is not currently possible to book two simultaneous or overlapping OPI/VRI appointments for the same requestor.
For more information on appointments, see the Appointments section of the Help Center.
Next steps / Getting more help
· For LSC admins: if you believe a conflict was flagged (or missed) incorrectly, reach out to Boostlingo Support with the Appointment IDs involved and a screenshot of the flyout. If you’re unsure how to reach Support, contact your Account Manager.