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Audit Trail

The Audit Trail records every rate, permission, login, policy, and routing change in your account, with filters to find any of them.

Written by Quinn Bott

The Audit Trail is a chronological record of every action taken in your account: rates, permissions, user settings, logins, policies, routing, and more.

Note: The Audit Trail is not available in the mobile app.

Open and filter the Audit Trail

In the left sidebar, select Insights and open System Audit Trails. Records appear as a chronological timeline.

Use the filters to narrow the records:

  • Date range: select "Click to select range…" in the top left to pick a range.

  • Audit Areas: the type of action, such as Rates, Permissions, Login/Logout, User Actions, Routing, Accounts, Announcements, and Policies.

  • Roles of user: the user's role, such as Requestor Admin, Requestor, LSC Admin, Interpreter, Requestor Root Admin, and LSC Root Admin.

  • Users: one or more specific users, chosen from the dropdown or the search bar.

  • Search: find an action by a phrase.

  • Reset Filters: clear all active filters.

[Reviewer note] The draft previously also listed "Availability" and "Account Groups" as Audit Area filter values. Those two are not in the legacy article and are not in our navigation reference, so please confirm the exact Audit Areas list in the app and add any that are genuinely present.

What the Audit Trail captures

  • Policies: creating, editing, deleting, and reordering policies; default-policy changes; field configuration and privacy changes; adding or removing fields and members; custom-field changes.

  • Rates: creating, updating, and removing account rates, interpreter rates, and rate overrides.

  • Permissions: adding, removing, or updating interpreter language permissions and communication types.

  • Login/Logout: logins, logouts, and failed login attempts.

  • User Actions: invitations, deactivation, enabling, role changes, and deletions.

  • Routing: changes to Do Not Call and Priority lists, and turning BHub routing on or off.

  • Accounts: account enabled, deactivated, or deleted.

  • Announcements: announcement created.

Next steps / Getting more help

For LSC admins: if an expected change isn't in the Audit Trail, confirm your Audit Area and date-range filters, then reach out to Boostlingo Support with the user and the change you expected. If you're unsure how to reach Support, contact your Account Manager.

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