The Audit Trail is a chronological record of every action taken in your account: rates, permissions, user settings, logins, policies, routing, and more.
Note: The Audit Trail is not available in the mobile app.
Open and filter the Audit Trail
In the left sidebar, select Insights and open System Audit Trails. Records appear as a chronological timeline.
Use the filters to narrow the records:
Date range: select "Click to select range…" in the top left to pick a range.
Audit Areas: the type of action, such as Rates, Permissions, Login/Logout, User Actions, Routing, Accounts, Announcements, and Policies.
Roles of user: the user's role, such as Requestor Admin, Requestor, LSC Admin, Interpreter, Requestor Root Admin, and LSC Root Admin.
Users: one or more specific users, chosen from the dropdown or the search bar.
Search: find an action by a phrase.
Reset Filters: clear all active filters.
What the Audit Trail captures
Policies: creating, editing, deleting, and reordering policies; default-policy changes; field configuration and privacy changes; adding or removing fields and members; custom-field changes.
Rates: creating, updating, and removing account rates, interpreter rates, and rate overrides.
Permissions: adding, removing, or updating interpreter language permissions and communication types.
Login/Logout: logins, logouts, and failed login attempts.
User Actions: invitations, deactivation, enabling, role changes, and deletions.
Routing: changes to Do Not Call and Priority lists, and turning BHub routing on or off.
Accounts: account enabled, deactivated, or deleted.
Announcements: announcement created.
Next steps / Getting more help
For LSC admins: if an expected change isn't in the Audit Trail, confirm your Audit Area and date-range filters, then reach out to Boostlingo Support with the user and the change you expected. If you're unsure how to reach Support, contact your Account Manager.