Virtual backgrounds let you set a background image or blur effect on VRI calls.
Note: Virtual backgrounds are disabled by default. If you're an LSC admin and want to enable this feature, contact your Account Manager.
Important Note: Virtual backgrounds are only supported on Chromium browsers such as Google Chrome or Microsoft Edge. They are not supported on Firefox or the mobile apps.
Set a background before the call
Select the settings wheel in the caller, then select Virtual Backgrounds.
In the pop-up, choose a background for your VRI calls, then select Save.
Set a background during the call
Select the arrow next to the Camera icon to turn on or change your background mid-call.
LSC-level settings
As an LSC admin, you can upload custom backgrounds, delete them, and enforce a single background or the blur effect for all interpreters.
Go to Configuration>Interpreters.
Hover over the Virtual Background setting and select Edit.
In the pop-up, choose how backgrounds work.
Allow interpreters to choose from available backgrounds: you can still set a default that applies when interpreters join a VRI meeting.
Enforce selected background for all interpreters in your roster: all interpreters use the same background and can't change it.
Note: You cannot restrict a requestor's ability to choose their own virtual background.
To add background images, select Add Images. To delete an added image, hover over it and select the "X."
Note: You can't remove the default images, only images your LSC has added.
Audit Trail
Changes to virtual background settings appear in the Audit Trail.
Next steps / Getting more help
For LSC admins: if a background isn't applying or enforcing as expected, confirm the interpreter is on a supported Chromium browser, then contact Boostlingo Support with the interpreter's name and a screenshot of your Virtual Background settings. If you're not sure how to reach Support, contact your Account Manager.