This article walks interpreters through joining a scheduled video or phone appointment in the browser, managing participants, and ending the call.
Join the call
Sign in to your profile.
Open the caller (select the phone icon in the left-hand menu if it isn’t showing) and select the Scheduled tab.
Select Join to connect to the requestor.
Note: A scheduled appointment can be started up to 7 minutes before its start time.
Once you have joined as the interpreter...
If the requestor has not yet joined, the following message will appear. You will be connected as soon as they join the call.
During the call
View participants — select the people icon in the call window to open the participants panel.
Add a participant (if the requestor asks) — select the + in the caller to add someone by phone number or a shareable link.
End the call — select Leave, then choose to leave the meeting or end it for all.
Note: Once the requestor leaves, the meeting ends for all participants.
Next steps / Getting more help
For interpreters: if you can’t join a scheduled appointment, confirm you’re within the 7-minute window on a supported browser, then let your LSC admin know.
See also
How do I accept calls as an interpreter?
Interpreter availability (interpreters)