If the InterpretManager mobile app isn't working right, work through these steps in order. This article applies to both the iOS and Android apps.
Note: These steps take place in the mobile app and your device's settings, not the Boostlingo web app.
Troubleshooting steps
Use a strong Wi-Fi connection when possible, rather than cellular data.
Sign out of the app completely, then sign back in. It can refresh the system and clear some issues.
Power your phone off and on. It resets the state and can clear frozen issues.
Update your device's operating system from your phone's Settings app.
Tip: If you're not sure how to update your software, search online for guides. Include the make and model of your phone or tablet for the most specific instructions.
Update the InterpretManager app. Check your version by tapping the Settings menu (the version is listed at the bottom). If you have an older version, update it here:
Uninstall and reinstall InterpretManager.
If these steps don't resolve your issue, pull the mobile logs and submit them to Boostlingo Support.
iOS: log into the mobile app, tap the three horizontal lines at the top left, select Settings, scroll down and tap Send Logs, then select Send to confirm. Note the ID number for the logs (or take a screenshot) and send it to Boostlingo Support.
Next steps / Getting more help
If these steps don't resolve the issue, include the mobile log ID (or screenshot) with your report to your LSC admin or Boostlingo Support.