All Collections
Services
Contracts & Pricing
What's your pricing like?
What's your pricing like?

Explore our bespoke packages and options.

Sean Melis avatar
Written by Sean Melis
Updated over a week ago

The big question 😎 We offer a variety of options to meet your unique business needs and stage of growth. Our pricing reflects the resources required to deliver you an ROI based on your business size, customer support workload, and growth trajectory.

💬 Conversational Commerce & Support Chatbots

Overloaded with unread DM's on Facebook or Instagram? Know that your social media managers have better things to do than respond to repetitive questions all day? Concerned you're leaving money on the table by not activating your inbox with instant, 24/7 messaging?

Well...look no further 😉 We leverage our unique Bot Design Canvas™ to create demographically-specific and tone-perfect conversational experiences that help you reduce workload, generate sales, and delight customers...on autopilot 🤖

We offer the following two packages that target businesses experiencing an inundation of messages across Facebook or Instagram, who also want to activate sales from those interactions:

Starter 💬

Optimiser ⚙️

Super Scaler 🚀

< 500 messages a month

< 15K followers

1 channel

< 1.5K messages a month

or < 50K followers

1 channel

> 5K messages a month

or > 100K followers

> 2 channels

Services

  • Up to 10 conversational flows

  • Workflow and Process Mapping

  • Bot Copywriting & Development

  • Extensive User Testing

  • 2x 1-Hr Remote Meetings

Services

  • Up to 20 conversational flows

  • Brand Analysis & Research

  • Basic Bot Persona Design

  • Inbox Analysis (100 messages)

  • Workflow and Process Mapping

  • Bot Copywriting & Development

  • Basic NLP Training

  • Extensive User Testing

  • Training Documentation in Notion

  • 3x 1-Hr Remote Meetings

Services

  • Up to 30 conversational flows

  • Brand Analysis & Research

  • Detailed Bot Persona Design

  • Inbox Analysis (300 messages)

  • Workflow and Process Mapping

  • Bot Copywriting & Development

  • Extensive NLP Training

  • Extensive User Testing

  • Training Documentation in Notion

  • 3x 1-Hr Remote Meetings

Outcomes

  • You'll drive sales and turn your DM's into a profit centre for new business

  • You'll cut costs and reduce support working hours

  • You'll cut your inbox notifications by up to 80%

  • You'll delight customers with instant, 24/7 responses

  • You'll increase customer loyalty through personalisation, at scale

Outcomes

  • You'll drive sales and turn your DM's into a profit centre for new business

  • You'll cut costs and reduce support working hours

  • You'll cut your inbox notifications by up to 80%

  • You'll delight customers with instant, 24/7 responses

  • You'll increase customer loyalty through personalisation, at scale

Outcomes

  • You'll drive sales and turn your DM's into a profit centre for new business

  • You'll cut costs and reduce support working hours

  • You'll cut your inbox notifications by up to 80%

  • You'll delight customers with instant, 24/7 responses

  • You'll increase customer loyalty through personalisation, at scale

Upfront design & development

Starts from $8.5K (AUD)

Upfront design & development

Starts from $12.5K (AUD)

Upfront design & development

Starts from $22.5K (AUD)

Ongoing hosting & optimisation

Starts from $450p/m

Ongoing hosting & optimisation

Starts from $850p/m

Ongoing hosting & optimisation

Starts from $1450p/m

  1. Any additional add-ons, features, or functionality will be quoted at our hourly rate (rates vary based on required resources).

  2. If your volumes are in between the package options, the prices will scale accordingly.

  3. Receive a 50% discount for each additional bot/channel (i.e. if you require both Facebook and Instagram bots).

  4. Not convinced? Check out our case study with Splendour in the Grass

Platform overview and service offering breakdown:

🛎 Help Desk Optimisation (Inc. Website Chatbot & Help Centre)

Overloaded with unread emails and live chat messages? Know that your customer support agents have better things to do than respond to repetitive emails all day?! Eager to put in place best-in-class systems, tools, and processes to ensure your business can cost-effectively scale?

You've come to the right place 😁 Our CX optimisation implementation and consulting services ensure you're receiving the largest ROI from your support platform as possible.

We offer the following two packages that target businesses experiencing an inundation of emails and live chat messages:

Optimiser ⚙️

Super Scaler 🚀

< 1,000 tickets a month

> 5,000 tickets a month

Services

  • CX Audit & Gap Analysis Report

  • CX Configuration Spreadsheet

  • Help Desk Configuration & Optimisation

  • Response Automation Setup & Optimisation (Email & Chatbot)

  • Help Centre Setup (Up to 15 articles)

  • Training Documentation in Notion

  • 3x 1-Hr Remote Meetings

Services

  • CX Audit & Gap Analysis Report

  • CX Configuration Spreadsheet

  • Help Desk Configuration & Optimisation

  • Response Automation Setup & Optimisation (Email & Chatbot)

  • Help Centre Setup (Up to 30 articles)

  • Product Tours (if Intercom)

  • Training Documentation in Notion

  • 3x 1-Hr Remote Meetings

Outcomes

  • You'll cut costs and reduce support working hours

  • You'll cut your tickets by up to 80%

  • You'll reduce your first response time by up to 40%

  • You'll reduce your average ticket handle time by up to 40%

  • You'll delight customers with instant, 24/7 responses

  • You'll reduce churn through instant ticket resolution, in-app

  • You'll drive sales and turn your customer support into a profit centre for new business

Outcomes

  • You'll cut costs and reduce support working hours

  • You'll cut your tickets by up to 80%

  • You'll reduce your first response time by up to 40%

  • You'll reduce your average ticket handle time by up to 40%

  • You'll delight customers with instant, 24/7 responses

  • You'll reduce churn through instant ticket resolution, in-app

  • You'll drive sales and turn your customer support into a profit centre for new business

Upfront design & development

Starts from $8.5K (AUD)

Upfront design & development

Starts from $16.5K (AUD)

Ongoing optimisation & reporting

Starts from $450p/m

Ongoing optimisation & reporting

Starts from $850p/m

  1. Any additional add-ons, features, or functionality will be quoted at our hourly rate (rates vary based on required resources).

  2. If your volumes are in between the package options, the prices will scale accordingly.

  3. Not convinced? Check out our case study with Service.com.au

Platform overview and service offering breakdown:

Ongoing Optimisation & Reporting

For more details on our ongoing hosting, optimisation, and reporting options, see our multiple retainer packages which can be paid monthly or annually. Services include:

  • 🔎 Periodic conversational and response accuracy audit

  • ⚙️ Periodic workflow configuration and optimisation

  • 👩‍💻 Periodic CX Sync Catch Up

  • 📈 Periodic CX Report

  • 💬 Email, Phone & Slack Support

  • + Other ongoing services based on your package

For more details, get in touch with us at email@bothello.io, book a discovery call or send us a message in the chat 🕺👉

Did this answer your question?