Yes, you’ll be asked to present a valid photo ID when picking up your package at a Bounce location. This extra step is in place to ensure that only authorized individuals can collect your items, helping us keep your packages safe and secure.
If someone else is picking up the package on your behalf, make sure to share the pickup details with them, these can be found in your confirmation email or in the Bounce Package app. They’ll also need to bring a valid photo ID to present at the store.
For any further inquiries, please, contact our support team.