If you're using Bounce for package storage, here's what you need to know about how long your package will be held and the associated policies:
Pick-Up Windows and Late Fees:
Pay As You Go or Monthly Subscription: You have a pickup window of 5-7 days after your package is delivered. If you pick up your package after this window, a late fee of $1 per day per package will be charged.
VIP Unlimited Plan: With the VIP Unlimited plan, you have a generous pick-up window of 30 days, and a late fee of $1 per day per package will be charged.
PLAN | PICKUP WINDOW | LATE FEES |
Pay As You Go | 5 days | $1/day |
Monthly subscription | 7 days | $1/day |
VIP unlimited | 30 days | $1/day |
All packages are subject to a 30-day storage limit. If a package remains unclaimed after 30 days, store owners have the right to return or dispose of the package.
If you require more than 30 days to pick up your package, you can request an extension by contacting Bounce Support at packages@usebounce.com for approval.