Each ticketed event has a Box Office that shows its revenue, payments, attendance, orders, and reports. The Ticketing Dashboard summarizes ticket sales across all of your events.
Open an Event's Box Office
Go to Events and find the event.
Click the green ticket button on the event, then click Box Office. The Box Office opens in a new tab.
For a tour of each panel, see Use the Box Office.
Print the Event Report
In the Box Office, under Quick Actions, click View Event Report. The Event Summary Report opens.
Click Print. Use your browser's print options to print the report or save it as a PDF.
The report includes a Sales Summary with tickets, gross sales, fees, and net sales for Online, Reader, Cash, and Complimentary sales, before and after refunds. Below it are Refunds (with Download CSV), Cash Tickets By Type, and Complimentary Tickets By Type.
Note: The report is summarized automatically when the event is over. To summarize it again, click Finalize Event Report at the bottom of the report.
To return to the Box Office, click Box Office Home.
Find Orders
In the Box Office, under Recent Orders, click All orders / Ticket Sales. The Orders page opens.
Narrow the list if needed:
Search by order details in Search.
Filter by Payment Method: All, Card, Cash, or Terminal.
Filter by Order Number.
Click Add Filter to filter by Creation Date, Status, Include Deleted, or Last 4.
To see an order, click the green button next to it.
The Orders page also has View Refunds, Ticket Check Dashboard, and Refund Entire Event.
View Ticket Sales Across Events
Go to Events -> Ticketing. The Dashboard tab opens.
Set the Date Range. To narrow the dashboard, use Activity, Gender, Ticket/Pass Setup, or Status.
Review the Events, Revenue, and Percent Cashless totals. The table below lists each event with its Online, Card Readers, Cash, Passes, and Total sales.
To open an event's Box Office, click the Open Box Office button at the start of the event's row. The Box Office opens in a new tab.
To download the filtered events as a CSV file, click Export.
Note: The dashboard reflects ticket sales at the time you view it. It doesn't include refunds, disputes, or manual adjustments.
View a Pass Box Office
Go to Events -> Ticketing -> Passes.
Next to the pass, click View [pass name] Box Office.