Refund flows differ by surface. Ticketing supports bulk refunds for an event. Stores supports per-item refunds with service fee handling. Other refund surfaces follow similar patterns but are not covered here.
If you receive an 'Insufficient Funds' error, please try adding funds to your wallet, or reach out to Bound Support for further assistance.
Ticket and Pass Refunds
Go to Events -> Ticketing, then click the Open Box Office button at the start of the event's row. The Box Office opens in a new tab.
Under Recent Orders, click All orders / Ticket Sales.
Click the green button next to the order you're refunding. The order's Cart opens.
Click the Refund cart button.
Choose Items or Partial, then check each item to refund, or click Select All.
For each item, choose how the service fee is handled: Fee Not Refunded, [Your school] Covers Fee, Split Refund, or Bound Covers Fee.
Select a Reason for Refund and enter a Description.
To refund the payment without taking away the buyer's tickets, check User Keeps Tickets?.
Check the Refund Summary, then click Submit Refund.
Store Refunds
NOTE: If the store purchase included activity passes (such as with a Booster Club store), you will also need to go to the box office for the activity passes, locate the customer, and issue a "refund" at $0.00; this will remove the passes from the user account. This is a two-step process; simply issuing a refund for the store will not deactivate the associated passes.
From the admin dashboard, click Business, then click Stores.
Click the arrow next to the Store.
Click Report.
Click the arrow next to the sale you want to refund.
Click Refund.
Select the items to refund.
From the service fee dropdown, choose how the fee is handled
Refunded by Your Association/School. The association/school covers the service fee refund.
No refund. Only the item amount is returned to the buyer.
Select a Refund Reason.
Click Submit Refund.
