The first thing to check is that email notifications are enabled within your account.
You can find this out under Configure > Settings > Email Notifications > Enable
2. Make sure that your email is showing as verified (green in employee list), if not you can send them a verification email via Reports > Unverified Emails > Send Verification Email
3. Make sure the email address that is being used in Breathe is the correct email address
4. Check your Junk/ Spam/ Clutter folders
5. Ask IT to make sure that the employees’ personal email inbox has info@breathehr.com white-listed
6. We host our data on Amazon Web Services so please ask IT to make sure that both eu-west-1.amazonses.com and info@breathehr.com are not blacklisted.
7. Ask IT to check that the firewall/spam filter being used is not bouncing back the emails to Breathe. If this is happening the issue will need to be rectified by your own IT team
8. Ensure that the user themselves has not set any personal rules on their mail box to filter out unwanted mail
9. We have added a new feature to limit the amount of emails you receive from Breathe. They are all turned off by default and you can Opt in to recieve these. Here is a guide...