If the person is not receiving the Welcome email, it could be for a number of reasons. The main ones are outlined below, along with additional troubleshooting steps to assist with resolution.
The email account is blocking the email from the inbox. All emails from the system are sent from info@breathehr.com , which may be detected as spam. Speak to your IT team to have this email address whitelisted.
The email address that is logged on the user’s profile in Breathe, where the welcome email will be sent to, does not match the inbox that the employees are checking.
There is occasionally a delay for receipt depending on the amount of traffic.
Confirm email delivery to ensure it has been sent successfully. Verify the "Sent" status on the sender’s system.
Advise the recipient to check their spam or junk email folders, as automated emails might sometimes be flagged incorrectly.
I don't have the option to send a welcome email?
Don't worry, this is usually because the person has successfully logged on already. You'll be able to check this by looking at the last login date on their profile.
Returning staff
You're not able to re-send a welcome email once a user has actioned their welcome email and logged on to the system so returning staff will need to click the forgotten password link on the main login page to generate a password reset email.
If the welcome email cannot be found, consider saving the sender's email address (info@breathehr.com) as a contact in the recipient's email client to prevent future issues.
Please note: This link can only be used ONCE. If you delete the email or don't set your password straight away, the HR user will need to send a new welcome email.