If the person is not receiving the Welcome email it could be for a number of reasons. The main ones are:
The email account is blocking the email from the inbox. All emails from the system are sent from info@breathehr.com which can be detected as spam. Speak to your IT team to have this email address whitelisted
The email address that is logged on the users profile in Breathe where the welcome email will be sent to does not match the inbox that the employees are checking
There is occasionally a delay for receipt depending on the amount of traffic
I don't have the option to send a welcome email?
Don't worry, this is usually because the person has successfully logged on already. You'll be able to check this by looking at the last login date on their profile.
Returning staff
You're not able to re-send a welcome email once a user has actioned their welcome email and logged on to the system so returning staff will need to click the forgotten password link on the main login page to generate a password reset email.
Please note: This link can only be used ONCE. If you delete the email or don't set your password straight away, the HR user will need to send a new welcome email.