Forgotten your password or receiving an 'invalid username or password' banner? It's okay. We've been there too. Here's how to fix it and get back into the system.
Step 1: Requesting a password reset 🔓
This can be done from the login page here. Simply click 'Reset your password'. To save you some time you can use this link, 'Reset your password', which will take you right to the password reset screen, from here you will need to enter your email address and select 'reset password'.🎉
Step 2: Password reset email 📨
This email should come right away and will contain a temporary password which will look something like this: dogButtonHouse2
⭐TOP TIP⭐ Pay special attention to upper and lower case characters.
When going back to the login screen, use your email that is stored on your profile, hopefully this is the same one you received the email on, and use this as your username. Then manually type in your temporary password and click 'Log in'.
The email will look like this:
Step 3: Setting a password 🔐
The next screen you should see is where you set your password to log in. When you click save you should have successfully logged in. Please not that the password requirements are:
8 characters minimum
At least 1 upper case letter
At least 1 lower case letter
At least 1 number.
