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I've been locked out of my account - what do I do?

What to do when your Breathe account is locked

Russell avatar
Written by Russell
Updated this week

Why have I been locked out?

Been locked out of your account when trying to log in? There are two likely reasons for this:

  • You've attempted to enter your password incorrectly too many times

  • You've entered a temporary password incorrectly when trying to change your password

  • After 5 failed attempts, your account will be locked to ensure security.

In either of these scenarios, we'll lock your account to ensure your data is kept safe.

If you've been locked out of your account, you'll receive the below email: This email is labeled 'Account locked' and includes a password reset link to help you regain access.

Restoring access to your account

All you need to do is to use the password reset link included in the 'Account locked' email sent to you. Please note that 'Forgot password' links will not work if your account is locked.

This will then take you to the password reset screen:

Then:

  1. Enter your Breathe email address & hit the green 'Reset Password' button to receive your temporary password via email

  2. Use this temporary password to reset your password

  3. Enter your new password

You should now have full access to Breathe πŸŽ‰

We're here to help

Any questions? Simply get in touch with us by using the messaging feature at the bottom right of your screen πŸ’¬

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