How to Cancel Your Subscription:
Need to pause, cancel, or adjust your subscription? No problem — you can manage everything directly from your Patient Dashboard. Here's how:
Head to your Patient Dashboard. 🖥️
Click “Subscription History” on the left menu. 📜
Tap the arrow next to your active subscription. ➡️
Choose one of these options under "Subscription Actions":
⛔ Cancel your subscription.
⏲️ Pause it and resume when you're ready.
Pause Your Subscription Notice:
You are choosing to pause your subscription.
When you resume, your provider will review the time since you last took your medication before deciding how to continue. Longer gaps (more than 60 days) are more likely to require a change to your dosage. If you resume within 30 days or less, your provider may prescribe where you left off.
Your provider makes this determination and has the final say. Brello does not determine your strength or whether your prescription is continued.
By pausing your subscription, you acknowledge the above information.
Also, please create a linear ticket so the disclaimer is updated in the Brello App pop up.
Important: Please contact us to confirm your cancellation request after following these steps. This ensures everything is processed correctly! Once your cancellation is confirmed, you will receive a confirmation email documenting the cancellation. If you notice any charges after cancellation, verify the status of your subscription and contact support if necessary.
Important Note for 3-Month Plans:
For 3-month plans, please note that you can only renew your subscription 10 weeks after your most recent order. This is because the healthcare providers will not approve another 3-month supply before that time. 🔔
Pending Orders: Canceling a subscription stops future renewals but does not cancel orders already processed.
What to Do:
Verify the status of your subscription and any pending orders.
Contact Brello Health support to request a refund if necessary.
Common Scenarios:
Charges After Cancellation: If you notice a charge after canceling, it may be tied to an order processed before the cancellation. In such cases, you can request a refund. Refunds for canceled subscriptions are typically returned to the original payment method within 5–10 business days, and you will receive a confirmation email once the refund has been processed. Please note that filing a bank dispute during this timeframe may cause delays in the refund process and posting timeline.
Manage Your Information
Keeping your information accurate and up-to-date is simple! You can manage many of your details directly within your Patient Dashboard. Here's how to access and edit your information:
Head to your Patient Dashboard. 🖥️
Click "Settings" on the left menu. ⚙️
Here's how to access and edit your information:
Edit your name 🧑🤝🧑
Update your phone number 📞
Change your email address 📧
Adjust your height (feet and inches) and your weight 📏⚖️
Add any medications you are currently taking 💊
List any allergies you may have 🤧
Manage your payment methods (add, update, or remove) 💳
Keeping this information current helps us provide you with the best possible care and ensures smooth service!
Need Assistance?
If you have any questions about your order or need further assistance you can reach us through any of the following channels:
Email: info@brellohealth.com
Live Chat: Available through the Brello website and Brello App
Phone: 1-888-BRELLO-1
We're always here to help! 😊